Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return if the item is defective, damaged or if you receive the wrong item.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by directly opening up a Messenger conversation with us via the following link:  m.me/RockYourSoulCrystalsAndMinerals  or via email at rockyoursoul_crystalsandminerals@hotmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via messenger: m.me/RockYourSoulCrystalsAndMinerals or email at rockyoursoul_crystalsandminerals@hotmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like items that have been sold at a reduced sale price and clearly mentioned in the item description that the item has some damage/imperfections such as chips, scratches etc. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your PayPal, bank or credit card company to process and post the refund too.